Banking - Why it always makes sense to ask the question

You will have noticed the changes to your remuneration and the fact that payments fot Card account have reduced.
On the upside we've increased payments for Link Card and A&L withdrawals and so there's never been a better time to be asking all your customers
On EVERY cash/cheque transaction - "Would you like to pay be debit card?"
and on debit card transactions follow the prompt and ask - "Would you like some cash today?"

I know we've kept on about this but branches who have this discipline really notice the difference on their remuneration - AND....It's good customer service to ask.

A great Friday on upselling

As it was the last day of the financial year we decided to have a "texting around" sales day to see how many great bureau upsells we could manage leading in to the busy weekend
Here were some of the success stories

Cockermouth	TMC cross sell £100 on top of currency
Dumfries	TM & travellers Cheques +1 sale
Skipton	Upsell from £250 to £500
Skipton	Upsell from £100 to £600
Longridge	Upsell from £250 to £700
Cockermouth	£200 upsell to TMC
Fleetwood	£500 dollar sale and £3500 in travellers cheques
Garstang	Upsell from £400 to £500
Moortown	£250 upsell
Highfield Rd	From £500 to £700 - with £200 Travellers Cheques
Castleford	E top up push to day =£150 plus £14,000 growth bond and £30 upsell
Peterlee	another Growth Bond for £10,000
Boroughbridge	£100 upsell
Fleetwood	£78 upsell
Garforth	2 x £700 TMC upsell sale
Blackburn	sold £400 tmc another customer £2100 in tc's
Lytham	£300 upsell
Highfield Rd	£200 upsell and a £50 tmc

It's all about having the conversation with the customer
asking them how long they're going for. Reminding them that, due to the exchange rates declining year on year, that they need to take away between 30-35% more in Euros to have the same holiday experience otherwise they will run out of money part the way through
Simple i know but it REALLY DOES WORK!!

Give it a go and let us know how you get on

thanks as always
Phil