Swarn - who is one of my agents in Thornaby has now , twice stood up to speak to other agents /branch managers about the success story of his branch on the STEP programe.
It's great to hear how positive he is and that the programme has been such a success for him across all products (Not just FS products)
It's really all about
Quality of conversations with customers
Quantity of conversations with customers
Quality of staff having those conversations
and the sales model really does drive the above areas by coaching the right conversations, talking about the opportunities for every customer, giving the staff the confidence and ability to succeed
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