Tuesday, 31 March 2009

Banking - Why it always makes sense to ask the question


You will have noticed the changes to your remuneration and the fact that payments fot Card account have reduced.
On the upside we've increased payments for Link Card and A&L withdrawals and so there's never been a better time to be asking all your customers
On EVERY cash/cheque transaction - "Would you like to pay be debit card?"
and on debit card transactions follow the prompt and ask - "Would you like some cash today?"

I know we've kept on about this but branches who have this discipline really notice the difference on their remuneration - AND....It's good customer service to ask.

2 comments:

  1. Hi Phil

    Do I get a prize for guessing Amble as the location of your photograph?

    Cheers

    Neil Barnard

    ReplyDelete
  2. Great site Phil, where was the fountain photo? Did you realise that your head had sprung a leak?

    Les
    We promise we will be more serious in future.

    ReplyDelete